Please note, our 30-day Return Policy is dependent upon our vendors’ return policies. If a product does not support the Biohacker Direct policy, it will be stated in the product description. 

Please note: We do not determine these return policies as they are required by the brands themselves and we are charged these fees as well.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, please email us at support@biohackedirect.com with your order number and we will provide detailed instructions on how to process the return.

Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

- Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order.

 - Made to order items. In some cases, they can be returned with a restocking fee. Please contact us for details. 

 

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@biohackerdirect.com.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@biohackerdirect.com.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Brands that are subject to a 20% restocking fee plus return shipping costs are: Dundalk Leisurecraft (if return is approved by Brand)

Cancellation Policy

If you would like to cancel an order, please email our customer service team immediately at support@biohackerdirect.com to avoid return shipping fees. Cancellations received before order processing will receive a full refund. Orders canceled after items have been processed will follow our 30 Day Return Policy and will be subject to return shipping costs.

All orders over $5,000 or multiple order cancellations are subject to a 5% cancellation fee regardless of order status.

The following products are subject to a 10% cancellation fee regardless of order status due to the cost of the product: Dundalk.

Due to the manufacturing process, all custom-made items cannot be cancelled or returned.